FAQS

Where are you located?

Resolve First is located in Hobart, Tasmania.

We consult right across Tasmania and are happy to work with you remotely if you are located interstate.

Do I come to you, or do you come to me?

Generally speaking, we find people are most comfortable within a familiar environment. Therefore we tend to come to you. Sometimes a neutral and/or confidential meeting place is required and this can easily be arranged.

We are flexible in terms of meeting location and happy to work with your preferences.

I am uncertain what kind of support I actually need?
That is absolutely fine. Please give us a call and we can determine if Resolve First is potentially the right fit for you. Conflict resolution can be a daunting topic – if we are not right for you will be upfront about it and can recommend alternative options for you to explore.
I need help quickly – can you help me right now?
Yes, Resolve First is very responsive. We understand that time can be a critical factor in effective conflict resolution.
I’m looking for a professional sounding board for a small issue – can you help?
Yes, we deal with challenges of all sizes. We may work with you alone and have no need to meet with any other parties.
Can you provide support to managers and CEOs?
Yes, Resolve First mentors leaders wanting to improve their conflict resolution skills. This may be one off sessions or ongoing professional development.
I have a large team that may require support over a lengthy period – how would this work?

Our standard procedure involves meeting with you, and any relevant members of your team, so that we can understand the scope of the services you potentially require. We prefer to meet in person where possible, however online and phone consultations are available.

This initial one hour consult is of no cost to you and without obligation to proceed further.

Following this initial consultation, you will receive preliminary verbal advice as well as a succinct plan explaining how Resolve First will be able to help you achieve the outcome required. This will include a timeline and cost estimate.

Resolve First is experienced in supporting large teams and will present you with a proposed plan.

What about confidentiality?

Resolve First prides itself on its professional ethics. Unless we are required to by law, all information that you reveal to Resolve First remains completely confidential.

How much will it cost?

Our standard procedure involves meeting with you, and any relevant members of your team, so that we can understand the scope of the services you potentially require. We prefer to meet in person where possible, however online and phone consultations are available.

This initial one hour consult is of no cost to you and without obligation to proceed further.

Following this initial consultation, you will receive preliminary verbal advice as well as a succinct plan explaining how Resolve First will be able to help you achieve the outcome required. This will include a timeline and cost estimate.

As Resolve First offers bespoke solutions, our fee structure varies depending on individual client needs.
In addition to a fee-for-service arrangement, some clients opt for a fixed fee service agreement whereby a regular monthly fee covers ongoing services throughout the entire year.